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Birmingham Bar Association Bulletin - Fall 2014

Technology and ongoing support. When something does break (and it will), we offer customized technical support. Keep it cl ose or source it out? Once you’ve embraced the idea of managing IT as a business function, the question is whether it should be done inhouse, or is the smart money on outsourcing? As a provider of technology services to leading law firms, our allegiance lies with external solutions. Many firms moved to outsourcing as a way to preserve resources during the recession and haven’t looked back since. In many cases, a law firm might eliminate an FTE, hire a specialist for about half as much and watch a substantial sum drop to the bottom line. Beyond the dollars, legal practices often discover that IT can be more actively managed from a distance. Within several months a competent IT professional can have a network humming. But in most cases, it does not require 40 hours a week to maintain. What’s more, in-house IT professionals can become inattentive (dare I say lazy?) over time. They get annoyed with endless calls about software problems. The concern is that they come to view themselves in a support role that ends with fixing the problem, rather than identifying opportunities to meet firm goals. Mitigating risk As a business-driven technology provider, our job is to mitigate client risk, much as you do for your clients. I believe the best way to do that is to pursue individualized IT solutions that are aligned with business goals. When IT is managed on the level of marketing or finance, it is no longer a support function but becomes a critical component of the operation—invisible but invaluable to your firm’s success. G (Ben Drake is president of Impact Technology Group, LLC, the technology services business of Dent, Baker and Company. Ben oversees general business operations and project management, and leads sales and marketing activities. In 2011 he was admitted to the partnership at Dent, Baker. Ben leverages a broad background in the legal, healthcare and construction industries to design and manage technology solutions built around specific business needs. Ben welcomes your contact at bdrake@impacttechnologygroup.com. )  Stronger. Faster. Competitive. With over 50 years of experience, GilsbarPRO is the exclusive administrator for the CNA Lawyers Professional Liability Program in the State of Alabama. CNA is the largest underwriter of lawyers malpractice insurance in the United States and is A-rated by A.M. Best. This combination is your best alternative for peace of mind in today’s challenging environment. Expect Nothing Less. Call The PROs Today. 800.906.9654 • gilsbarpro.com One or more of the CNA insurance companies provide the products and/or services described. The information is intended to present a general overview for illustrative purposes only. It is not intended to constitute a binding contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services are subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright (c) 2013 CNA. All rights reserved. Birmingham Bar Bulletin/ Fall 2014 13


Birmingham Bar Association Bulletin - Fall 2014
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